FAQ

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Is ACT Wellness Center accepting new patients?

Yes, we are accepting new patients. You may schedule an appointment by calling 615.962.7444.

Does ACT Wellness Center accept pregnant patients?

Yes. We gladly accept pregnant patients for our services and strive to coordinate care  through the OB-GYN for both the mother and the unborn child. We will determine whether our services are appropriate based on assessment results of our trained physicians and if needed, recommend the next level of care.

When is ACT Wellness Center open and how soon can I be seen?

We are open Monday from 8:00am -7:00pm and Tuesday-Friday from 8:00am-4:00pm. We provide same-day appointments when possible. We most often schedule patients within 1-2 days of the initial call.

How early should I arrive for my appointment?

For new patient appointments, we recommend arriving 30 minutes prior to your appointment time.  For follow-up appointments, we recommend arriving 15 minutes prior to appointment time.

What should I bring to my appointment?

Please bring a photo ID and a list of any prescription or over-the-counter medications you are taking. Also, if you have insurance of any type, please bring your insurance card. If you are pregnant, please bring a confirmation of pregnancy from your OB-GYN or other provider. 

If I need to reschedule or miss my appointment, what should I do?

Please call us at 615.962.7444 to reschedule. 

What if I need a prior authorization for my medication? 

A prior authorization may be required by your insurance plan for medication. We will complete this process as quickly as possible. The length of time required for approval varies with different insurance companies and depends on your specific plan. 

What services are provided at ACT Wellness Center?

We provide physician services to ensure Suboxone treatment is right for you, individual and group counseling, assessments, recovery support services and laboratory services.

How often will I come in for an appointment?

ACT Wellness Center wants to ensure all patients have a great start to recovery. During the initial 30 days of treatment, we require you to come in for 4 weekly visits. These visits will include a combination of lab and physician services, counseling sessions and recovery support services. After your initial 30 days,  your frequency of visits will depend on your specific treatment plan and needs. Most often, you can expect 1 visit per month which will include lab and physician services, counseling sessions and recovery support services. Should you need or desire additional appointments during the month, our services will always be available to meet your individual needs.

What can I expect on my first appointment?

You can expect to be greeted with a smile in a warm, welcoming and judgement-free atmosphere. You will visit the lab where a urine drug screen will be conducted. You  will then meet with our experienced treatment team who will conduct assessments to determine your individual treatment plan. We want you to feel free to ask questions about your planned treatment as well as concerns regarding any prescribed medication. Following your assessment with our team, we will schedule your next weekly follow-up appointment. 

What is a treatment plan?

Your treatment plan is developed by you and your treatment team. It will be your guide throughout your road to recovery while at ACT Wellness Center regarding identified  personal short-term and long-term goals as well as medication goals. 

How long will I be in treatment?

There is no specific length of time in treatment as individuals progress through treatment at various rates. 

What can I expect from individual counseling?

Our counseling services are provided by knowledgeable and experienced substance abuse counselors. You will learn skill building and how to adhere to a recovery plan. You will discover techniques that focus on ending substance use and explore social, family, and professional/educational outcomes. Our counselors use cognitive-behavioral therapy to teach individuals in treatment to recognize and stop negative patterns of thinking as well as negative behavior. We offer our counseling services as often as you need at no additional cost. 

What are recovery support services?

The purpose of recovery support services is to connect patients with community resources. Whether it is employment, housing, transportation, healthcare, childcare or other needs, we will provide information and assistance to help you while on your road to recovery. 

How much does it cost for treatment at ACT Wellness Center?

ACT Wellness Center offers three different self-pay payment plans for treatment services- weekly, bi-weekly and monthly plans. The weekly plan is $100.00, the bi-weekly plan is $200.00 and the monthly plan is $375.00. Self-pay payments are accepted via debit and credit cards as well as money orders. We do not accept cash. 

All plans include lab services, individual counseling sessions, physician services and recovery support services. You may choose the plan that best fits your financial needs and you may change plans at any time.

Does ACT Wellness Center accept insurance?

We gladly accept  Bluecare, Wellpoint and United Healthcare, all of which are Medicaid plans withTennCare. We are working toward accepting most major commercial insurance plans. Stay tuned!

What will my insurance cover?

This varies according to companies and plans. All coverage questions should be answered by calling the customer service number on the back of your insurance card.